Frequently Asked Questions (FAQ)
About Products
What materials are DIONE M jewelry made of?
DIONE M’s jewelry is crafted from sustainable natural materials and recyclable metals. We carefully select high-quality materials and ensure that all our pieces undergo rigorous quality checks to meet our environmental and ethical standards. Many designs feature gold-plated sterling silver, eco-friendly brass, moissanite, cubic zirconia, and natural gemstones.
Do you offer gift wrapping?
Yes, we provide complimentary elegant gift wrapping with every purchase. You can also add a personalized gift message during checkout.
Are your jewelry pieces hypoallergenic?
Yes, most of our pieces are hypoallergenic and designed to be safe for sensitive skin. We use high-quality plating and protective finishes to minimize irritation and ensure comfort.
How should I care for my jewelry?
We recommend storing jewelry in a cool, dry place and avoiding contact with water, perfumes, and harsh chemicals. Gently wipe with a soft cloth after wearing to maintain shine. Please see our Jewelry Care Guide for more details.
About Orders
How do I place an order?
Simply browse through the DIONE M website, select the jewelry you love, and click “Add to Cart.” Then, proceed to checkout, enter your shipping details, and complete the payment to finalize your order.
Can I modify or cancel my order?
Once an order is submitted and processed, we are typically unable to modify or cancel it. Please double-check your order and shipping details before confirming your purchase. If you have any concerns, please reach out to us as soon as possible.
What payment methods do you accept?
We currently accept PayPal only for secure payments. All transactions are encrypted to ensure your safety.
About Shipping
Does DIONE M ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times will vary based on your location. You will receive tracking information once your order has shipped.
When will my order be shipped?
We typically process and ship orders within 5 business days. If items are out of stock or other situations arise, we will notify you promptly.
How can I track my order?
Yes, we provide free shipping on US orders over $100. International shipping costs may vary depending on destination and courier.
Please see our Shipping Policy for more details
About Returns & Exchanges
Can I return or exchange my jewelry?
Yes, we offer returns and exchanges within 14 days of receiving your order. The item must be in its original packaging and unused. Please review our full return and exchange policy for more details.
Who covers the return shipping costs?
The return shipping cost is the responsibility of the customer, and a 10% service fee will be deducted from the refund. Refunds will be issued as website credits or exchanged for other products.
Are sale items eligible for returns?
Sale items, end-of-season sales, and friends & family promotions are not eligible for refunds.
How long does it take to process a refund?
Refunds are typically processed within 10 business days after we receive your returned item. You will be notified once your refund or store credit has been issued.
Please refer to our Return and Exchange Policy for more details.
About Our Brand & Social Responsibility
How does DIONE M support women’s empowerment?
At DIONE M, we’re a women-founded brand dedicated to creating affordable luxury jewelry for women everywhere. We partner directly with talented female artists and artisans worldwide, supporting their economic independence and celebrating their creative voices. Every piece we design is inspired by the strength, elegance, and beauty of women—because jewelry should empower, not just adorn.
How does DIONE M ensure its products are environmentally friendly?
We prioritize sustainability in all aspects of our business. All our jewelry is made from sustainable materials and recycled metals, and we strive to minimize the environmental impact of our production process. Our practices adhere to environmental, ethical, and social responsibility standards to ensure every piece is Earth-friendly.
Does DIONE M give back to the community?
Yes, part of our revenue goes toward environmental initiatives such as tree planting and supporting animal welfare organizations. When you purchase from us, you are also contributing to meaningful social and environmental causes.
How can I contact customer support if I have questions?
If you have any questions or need assistance, please reach out to our customer support team at hello@dionem.com
. We strive to respond to all inquiries as quickly as possible. Our customer support hours are Monday to Friday, 9 AM to 5 PM ET.